Terms of sale
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General conditions of sale span>
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Preamble span>
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The site is the property of the company Hermes Depot SAS in its entirety, as well as all the rights relating to it. Any reproduction, integral or partial, is systematically subject to the authorization of the owners. However, hypertext type connections to the site are authorized without specific requests. span>
- Acceptance of conditions & nbsp; span> ol>
- Order & nbsp; span> ol>
- Delivery span> ol>
- Return and exchange span> ol>
- withdrawal & nbsp; span> ol>
- Price & nbsp; span> ol>
- Payment span> ol>
- Disputes span> ol>
- Guarantee span> ol>
- Legal information span> ol>
- Privacy policy & nbsp; span> ol>
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The customer acknowledges having read, at the time of ordering, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. & nbsp; p>
These general conditions of sale govern the contractual relations between Hermes Depot SAS and its client, the two parties accepting them without reservation. These general conditions of sale will prevail on all other conditions appearing in any other document, except prior derogation, express and written.
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Automatic recording systems are considered to be worthy, of the nature, content and date of the order. Hermes Depot SAS confirms the acceptance of his order to the Customer at the email address he will have communicated. The sale will only be concluded from the confirmation of the order. Hermes Depot SAS reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information stated by the buyer when taking the order undertake it: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which he could be to deliver the Product. span>
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The delivery address will be the address as indicated by the customer. It is important that this information is fair and complete. The customer must check the compliance of the information entered. Hermes Depot SAS cannot be held responsible for any inconvenience caused by inaccurate or incomplete information. In the event of reshipment, all the costs incurred will be borne by the customer. span>
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After order confirmation, Hermes Depot SAS undertakes to deliver to its carrier, all the references ordered by the buyer. This carrier undertakes by contract with Hermes Depot SAS, to deliver the order to the address of the buyer provided by Hermes Depot SAS. In the case of a so-called counter-reimbursement system, the Customer undertakes to settle the carrier or his representative the entire sum indicated during the order confirmation. & Nbsp; >
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In addition, for deliveries outside of metropolitan France, the customer undertakes to settle all the taxes due to the import of products, customs right, value added tax, and All other taxes due under the laws of the country's reception country. & nbsp; span>
Delivery will be made by post in Colissimo followed at home or relay according to the choice of transport of the customer in mainland France. Possible delays do not give the buyer's right to claim damages. In the event that the package has not been recovered (in relay or postal point) within the time limits, all the costs incurred will be borne by the customer. span>
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Deliveries in the CEE countries are made by La Poste en Colissimo followed Europe. For deliveries outside the EEC, deliveries are made by international postal services. In the case of a technical product, the customer will particularly ensure that it will verify the proper functioning of the device delivered, to read the user guide provided to it. & Nbsp; span>
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In the event of delivery delay linked to the carrier, the customer must inform Hermes Depot SAS within 10 days the shipping notice sent automatically by Hermes Depot SAS on the day of the Shipping, so that a survey is open. & nbsp; span>
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The goods always travel at the risk of the recipient. Always check your package on arrival. The Customer is responsible for checking the packages upon receipt, in the presence of the delivery man, and must declare without delay to Hermes Depot SAS as well as to the carrier any problem noted (damaged packages, etc.). This mention is to be specified on the carrier's delivery slip. In the event that this approach is not carried out, Hermes Depot SAS could not accept any complaint. & Nbsp;
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In case of apparent defects, the buyer benefits from the right of return under the conditions provided in this document. Are considered as force majeure discharge the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. & Nbsp; >
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If when ordering, one of the items is available within a longer time than 24 hours to 48 hours, all items will be shipped at the same time to the Customer. span>
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-& GT; Areas served and delivery rates:
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The delivery costs are fixed according to the distance and the total weight of your order. In order to find out the delivery costs that will be applied to your order, you just have to select your delivery area from the Basket drop -down menu. span>
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We deliver the following areas:
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Metropolitan France, Monaco, Corsica and Andorra: span>
Participation in delivery costs: from € 3.95 span>
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Our delivery methods:
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-Colissimo point withdrawal-In Pickup/Pickup Station.
With Colissimo Point withdraws You have several removal methods of your choice to recover your package: span>
-In Pickup relay, you can choose one of the 7,500 local merchants of the Pickup network, near your home, your workplace or vacation, with which you want you to have delivered. Once the package is prepared by us, you will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us. span>
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-In Pickup Station relay, you can choose one of the 500 automatic withdrawal instructions to have your package delivered. Established on your journey (station, metro, parking, shopping centers, etc.) they are accessible 7 days a week and 24 hours a day (except instructions subject to the timetables of merchant galleries and transport zones). Once the package is prepared by us, you will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. The latter will specify your withdrawal codes allowing you to remove your package for 3 working days. After this period, your package will be returned to us. span>
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-Colissimo point withdrawal-A la Poste
At La Poste, you can choose the establishment in which you wish to have delivered (without prior passage of your home bill) from the 10,000 post offices available everywhere in mainland France. Once the package is prepared by us, you will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us. span>
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-Colissimo domicile & nbsp;
Once the package is prepared by us, it will be delivered to you within an indicative period of 48 hours, directly in your mailbox. If it is not large enough and you are absent, a passing notice will be filed allowing you to choose on the internet a new delivery date within 6 working days or to collect your package the next day 3 p.m. post office of your choice. If you do not express a choice, you can then recover your package in your attachment office, within 15 days. span>
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-& GT; span> if you have not recovered your package within the time limit , upon receipt of your package on our premises, if its content does not have damage, you can request a second shipment of your order by adjusting the delivery costs again span> or span> You can request a refund. In the case of a refund, the delivery costs will not be reimbursed and if the delivery costs had been offered and therefore covered by Hermes Depot SAS, then the amount of these costs will be deducted from the amount to be reimbursed. span>
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-Express/Chronopost
Delivery the next day before 1 p.m. to your home in mainland France and Monaco for any order placed before 12 noon Monday to Thursday-excluding bulky items. In the event of absence, the package is brought to the nearest post office. span>
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European and Swiss Union: span>
Participation in delivery costs: from € 5.90 (Colissimo withdrawal point/Post office) span>
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International delivery span> such as South Korea, Japan, Australia, etc ...: span>
Participation in delivery costs: from € 24 span>
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All articles can be returned to Hermes Depot SAS within a legal period of 14 days from receipt of the order. To do this, you just have to point out your intention to return an article to us as well as the reason for your return, to the following address: contact@onlyforcoolkids.com. The product will have to be returned in its condition and in its original packaging, intact, in perfect state of resale, accompanied by all possible accessories, job notices and documentation, and should not have been used, worn or have suffered as a minimal deterioration, and be in a perfect state of cleanliness. The return costs are the responsibility of the customer. Hermes Depot SAS recommends that the customer are shipped by taking all the guarantees so that the package arrives at destination and intact (colissimo followed, registered mail, additional insurance guaranteeing him if necessary the compensation of products up to their value real merchant in the event of spoliation or loss of the goods, etc ...), the return taking place at the risk of the customer. span>
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Any return must be shipped to the following address: span>
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Hermes Depot SAS span>
108 Chemin de Sainte Hélène span>
06560 Valbonne span>
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The invoice or the delivery note must be attached to the package. span>
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Any product having been used for personal or professional purposes, carried, damaged, incomplete, washed or whose original packaging is deteriorated (apart from the normal opening of the packaging) will not be refunded, exchanged, returned to the sender. Any product returned within a period exceeding 14 days of receipt of the order will not be refunded, exchanged, returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Baby/child teats are neither recovered nor exchanged for hygiene reasons. The items purchased on sales or promotions may be the subject of an exchange or a voucher but cannot be refunded. span>
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in the event of an exchange in mainland France, which is only possible for the same article in the fashion radius, but of different color or size, and subject to the availability of the article , Relaying costs at the customer are covered by Hermes Depot SAS. If the desired item in exchange is more expensive than the item returned, a balance will be payable. Otherwise, you will receive a price of the price difference. span>
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In the case of a refund, it will be made within 14 days, with the exception of transport costs. If during his order the Customer benefited from a promotional advantage (reduced price, shipping costs offered, etc.), he will be reimbursed at the price he really paid or that he should have paid if he no longer responds to conditions to benefit from it. In the event that the sum of the items kept by the customer no longer reaches the amount allowing him to benefit from the free delivery costs, a lump sum of € 4 will be deducted from the amount to be reimbursed (participation in delivery costs). Neither customs fees nor the real shipping costs of the first shipment will be reimbursed, even if they were initially offered. span>
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You have 14 days (from receipt of articles) to make an opinion. The simple referral of the property without declaration or the refusal to take delivery is not enough to express your desire to withdraw. & Nbsp; In the event of an exchange or refund, return the new item (s) in its original packaging, intact, in perfect state of resale, accompanied by all possible accessories, instructions for use and documentation. For this you must complete the withdrawal form available here: withdrawal form span>
In the event of the exercise of the right of withdrawal, Hermes Depot SAS is bound to reimburse the sums paid by the customer, without cost, with the exception of return costs. The refund is due within a maximum of 14 days. span>
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The price is expressed in euros. & nbsp; span>
The price indicated on the product sheets does not include transport. & nbsp; span>
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the CEE countries. This price includes the price of the products, the costs of handling, packaging and conservation of products, transport and commissioning costs.
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The price invoiced to the Customer is the price indicated on the order confirmation addressed by Hermes Depot SAS. & nbsp; span>
The price of the products is payable in cash on the day of the effective order. & nbsp; span>
Payment is made by bank card or by Paypal. Online, Paypal allows you to pay via a bank server in a secure environment. span>
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The order validated by the Customer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal of said centers, the order will be automatically canceled and the customer warned by email. In addition, Hermes Depot SAS reserves the right to refuse any order from a customer with whom there is a dispute. span>
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This contract is subject to French law. Hermes Depot SAS cannot be held responsible for damage of any kind, both material and intangible or bodily, which could result from a malfunction or improper use of the marketed products. The same is true for any changes in the products resulting from manufacturers. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumer association or any other advice of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that in general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller. & Nbsp; span> < /p>
Complaints or disputes will always be received with careful benevolence, good faith being always presumed in the one who takes the trouble to exhibit his situations. In the event of a dispute, the customer will prioritize the company to obtain an amicable solution. Otherwise, according to the article & nbsp; R631-3, the consumer can seize either one of the territorially competent jurisdictions under the Code of Civil Procedure, or the jurisdiction of the place where he remained at the time of the conclusion of the contract or the occurrence of the harmful fact. >
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Hermes Depot SAS guarantees that all selected products respect French legislation. span>
In all cases Hermes Depot SAS cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception, the responsibility of Hermes Depot SAS is systematically limited to the Product value implicated, value on its date of sale without the possibility of recourse to the brand or the company producing the product. span>
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In any event, the Customer benefits from the legal eviction guarantee and hidden vices (art.1625 and following of the Civil Code) as well as the legal guarantee of conformity (art.l217 -4) On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); If the buyer addresses the courts, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact Customer Service: 5 days a week (Monday to Friday at office hours) to the phone number: 04 93 00 19 20 or by email at contact@onlyforcoolkids.com span>
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Information of the nominative information collected for distance selling is compulsory, this information being essential for the processing and delivery of orders, the establishment of invoices and guarantee contracts. The lack of information leads to the non -validation of the order. In accordance with the "Data Protection" law, the processing of personal information relating to customers has been declared to the National Commission for Data Protection. The Customer has (article 34 of the law of January 6, 1978) of a right of access, modification, rectification and deletion of data which concern him, which he can exercise with Hermes Depot SAS. In addition, Hermes Depot SAS undertakes not to communicate, free of charge or with counterpart, the contact details of its customers to a third party. span>
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A/Introduction span>
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A privacy policy is a contract that describes how a company retains, processes, publishes and erases the data transmitted by its customers. At Hermes Depot SAS, we attach importance to the confidentiality of our customers. This is why you can consult the changes made to our & nbsp policy; Confidentiality which will take effect on May 25, 2018 below. span>
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B/Protection of your personal data span>
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When you use our services, you trust us for the processing of your data. & nbsp; The confidentiality of your personal data is important to us. Your personal data & nbsp; are collected only for the following purposes: span>
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. Management of your orders: Personal data that you transmit to us (name, first name, postal address, telephone number, email address) can be transmitted only & nbsp; providers who directly contribute to the management and processing of your orders and for which it is necessary to access your personal data provided by our customers when creating and using their account. p>
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. Customer relations related to the processing of your orders when necessary span>
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. Customer information relating to the information and commercial offers of Hermes Depot SAS (Newsletter, VP, Sale). & Nbsp; span>
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In accordance with the law "Data Protection", the personal data that you entrusted to us are only preserved for the necessary duration with regard to the purposes mentioned above, that is to say this Why were they collected. span>
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The processing of personal information relating to customers has been declared to the National Commission for Data Protection. Hermes Depot SAS undertakes not to communicate, free of charge or with counterpart, the contact details of its customers to a third party. span>
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C/Right of access and rectification of your personal data span>
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In application of the regulations applicable to personal data and in accordance with the General Data Protection Regulations (GDPR), you have the right to access, rectify, delete and opposition to personal data concerning you. span>
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The exercise of these rights is subject to certain rules. To exercise one or more of your IT and freedom rights, send us your request by email by filling out the contact form located on our site or by mail by contacting us at the following address, indicating your identity (name, first name, Email address) and mentioning the address to which we can answer you: Hermes Depot SAS, 45 rue Jeanne d'Arc, 62000 Arras France. Any request must be signed and accompanied by the photocopy of a valid identity document and bearing your signature. Our answer will be sent to you within the month following receipt of your request. In addition, in accordance with the law, you can communicate to Hermes Depot SAS the specific guidelines you wish to exercise after your death. span>
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D/Commercial offers and Newsletters: span>
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You are likely to receive information by email from our part concerning our online store as well as our commercial offers relating to our products. If you do not wish, you can unsubscribe at any time from our newsletter by following the link at the bottom of each email, by making your request via our contact form located on our site, or by writing to us at the address Next: Hermes Depot SAS, 45 rue Jeanne d'Arc, 62000 Arras France. span>
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Cookies are small files that are created and inserted on your computer when consulting websites that use cookies, in order to facilitate navigation. Cookies help you, for example, follow your movements on the sites you have consulted, to resume where you have stopped, keep your items in your basket etc ... & nbsp; span>
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Cookies will also record information such as your navigation habits. This data is then collected and transferred to a Google server. Once recorded, they will be analyzed to facilitate your navigation but also to offer you advertisements that suit you. span>
Hermes Depot SAS uses cookies only to facilitate your navigation.
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You can choose at any time to block or deactivate the installation and use of cookies by a simple configuration of your Internet browser. Please note that any configuration will be likely to modify your navigation on our website, certain parts of this site requiring the use of cookies. & Nbsp; span>
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For information on your various options concerning cookie management according to your browser, please consult the following help or support services: span>
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Safari: Preferences & GT; Safety span>
Firefox: Tools & GT; Options & GT; Confidentiality & GT; History & GT; Personalized parameters span>
Chrome: Settings & GT; Show advanced options & GT; Confidentiality & GT; Content parameters span>
Internet Explorer: Tools & GT; Internet options & GT; Confidentiality & GT; Settings span>
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Cookies have a lifespan limited to thirteen months. span>
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For more details, the user can also consult the CNIL website and in particular the page: span>
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https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitrier
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For more details concerning the regulations relating to the protection of natural persons with regard to the processing of personal data and the free movement of this data, and repealing Directive 95/ 46/EC (General Data Protection Regulations), the user can also consult the CNIL website: https://www.cnil.fr/fr/reglement-europeen-protection-donnees p>
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© Hermes Depot SAS 2021 span>